Effective Date: December, 2024

At Infusion Technologies LLC, we are committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy outlines the types of personal information we collect, how we use and safeguard that information, and your rights regarding your data. By using our services or visiting our website, you consent to the data practices described in this policy.

Information We Collect: We may collect the following types of information when you interact with our services: Name, Email Address, Phone Number, Business Name, Mailing Address.

Technical Information: IP Address, Browser Type, Operating System, Cookies and Tracking Data.

Business Information: Information related to your company’s IT infrastructure, including servers, workstations, and networks, as required to provide managed IT support and solutions.

Communication Information: Messages, emails, or calls exchanged with our support team to improve and tailor our services.

How We Use Your Information:  We collect and use your information for the following purposes:

To provide, maintain, and improve our managed IT support and technology solutions.
To communicate with you about updates, promotions, or offers related to our services.
To respond to your inquiries, requests, or support tickets.
To ensure the security of our services and prevent unauthorized access or breaches.
To analyze the performance and usage of our services and improve user experience.

Sharing Your Information: We do not sell or rent your personal information to third parties.

However, we may share your data under the following circumstances:

With Service Providers: We may share your information with trusted third-party service providers that help us operate our business, such as data storage, cloud services, or marketing platforms.

Legal Compliance: We may disclose your information if required by law or in response to a legal request, such as a court order or government investigation.

Data Security: We implement reasonable security measures, including encryption, firewalls, and secure access protocols, to protect your personal information from unauthorized access, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

Cookies and Tracking Technologies: We use cookies and other tracking technologies to improve your browsing experience, personalize content, and analyze website traffic. You can control cookie settings through your browser preferences.

Your Rights: You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.

Correction: You can ask us to correct any inaccuracies in your information.

Deletion: You can request that we delete your personal information, subject to legal and contractual obligations.

Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails.

Third-Party Links: Our website or services may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review the privacy policies of any third-party sites you visit.

Changes to This Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with the effective date.

Contact Us: If you have any questions or concerns regarding this Privacy Policy, please contact us.